Shipping and return policy
- Order placed, what next?
We typically ship within 2-3 working days of receiving an order. Thereafter, it will usually take between 1-7 days to reach you depending on your location. We'll send you an email with tracking details upon dispatch.
If you need your piece urgently, email us on customer@shoparmur.com and we'll do our best to get it to you sorted time possible. However extra shipping charges may apply for urgent orders.
Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries
PS - don't forget to send us that selfie! We would love to see you in Armúr Jewellery
2. What about Shipping charges?
Standard shipping rate will be applied for India. For international orders, we charge standard shipping charges of INR 1,500 across all countries.
3. Duties and taxes for international orders
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
4. Do you cover for lost or stolen packages
We do not refund for packages lost in transit.
We are unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.
We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be re-sent if and when they are received back at Armúr and will incur a reshipment fee.
5. Tracking package
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.
Non-availability on delivery our delivery partners will attempt to deliver the package times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
6. Modes of Payment
For shipping to India, we accept all major debit & credit cards, UPI and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards .
7. Return
Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within 24 hours of receiving them for a different item, provided that the original piece is in its original condition and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged. Piercings such as Earrings and Nose pins cannot be exchanged for hygiene reasons.
In the event of an exchange the customer is responsible for all shipping costs involved in the returning of the item. Original and additional shipping costs paid by the customer won't be refunded. If you're not happy with your purchase we offer free exchanges in India. Please request an exchange within 24hours of receiving your order. Shipping charges will apply. You can write us within 24 hours of delivery at customer@shoparmur.com. Please mention the SUBJECT as REPLACEMENT followed by order number. The mail should comprise of a short description and photos of the defect. Depending on the specific issue, we’ll either send you a replacement or a discount code that you can use on a future purchase. We strictly have no refund policy.
8. My jewellery is broken or damaged—can I get a replacement?
At Armúr we do an intensive check before sending out the packages so it is less likely that the jewellery comes damaged. However, we will replace a damaged or broken piece up to 24 hours from the date you receive it, if the damage is on account of a manufacturing issue on our part.