Shipping & Return Policy

πŸ“¦ Order placed β€” what happens next?

Once your order is confirmed, our team prepares it with care.
Orders are dispatched within 2–3 working days, with delivery taking 1–7 working days post dispatch.
Tracking details are shared via email once your order ships.
Weekends and public holidays are not considered working days.

For quick assistance, you may also reach us on WhatsApp: +91 9023342922.

⚑ Can I request urgent or express delivery?

Yes. Select Express Shipping at checkout for priority processing.
For air-shipped or time-sensitive deliveries, contact us at customer@shoparmur.comor on WhatsApp: +91 9023342922, and we’ll do our best to assist.

🎁 Do you accept bulk or corporate orders?

Yes. For bulk purchases or corporate gifting, please email customer@shoparmur.comor message us on WhatsApp: +91 9023342922 for personalized support.

🚚 What are the shipping charges?

Standard shipping within India is complimentary.
Express or urgent shipping may incur additional charges.

🌍 Do you ship internationally?

Currently, we do not offer international shipping.

πŸ” How can I track my order?

Once dispatched, we’ll email your tracking number along with courier details.
Delivery partners attempt delivery up to three times. Please ensure your address, PIN code, and mobile number are accurate.

For tracking-related assistance, reach us at customer@shoparmur.comor WhatsApp: +91 9023342922.

πŸ”’ What if my package is lost or stolen?

After dispatch, shipments are managed by our courier partners.
Orders marked as delivered are not eligible for refund or replacement in cases of theft or non-retrieval.
Non-delivery due to incorrect or incomplete address details is not our responsibility.
Returned parcels may be re-shipped upon request, subject to a re-shipping fee.

For support, contact customer@shoparmur.comor WhatsApp: +91 9023342922.

πŸ’³ What payment methods do you accept?

For deliveries within India, we accept:
Debit & Credit Cards, UPI, Net Banking, and Cash on Delivery (COD).

πŸ” What is your return & refund policy?

Returns and refunds are accepted only for manufacturing defects.
Issues must be reported within 24 hours of delivery.

Please email customer@shoparmur.comor message us on WhatsApp: +91 9023342922 with details and clear photos/videos.
Items must be unused, in original condition, with original packaging (including complimentary items).

Approved refunds are processed after a quality check, with β‚Ή300 deducted for shipping.
Damage due to wear, misuse, or mishandling is not eligible, and the product will not be returned.

🚫 Are there items that cannot be returned or exchanged?

Yes. The following are non-returnable and non-exchangeable:
Sale or promotional purchases, earrings, and nose pins (for hygiene reasons).

πŸ”„ Can I exchange my jewellery?

Yes, exchanges are available within India.
Requests must be made within 24 hours of delivery.
Customers bear all shipping charges (β‚Ή300 applicable).
Shipping charges are non-refundable.

To request an exchange, contact us at customer@shoparmur.comor WhatsApp: +91 9023342922 with:
Subject: REPLACEMENT – Order Number
A brief description and clear photos/videos.

πŸ’Ž My jewellery arrived damaged β€” what should I do?

All ArmΓΊr pieces undergo strict quality checks before dispatch.
If your jewellery arrives damaged, contact us within 24 hours via email or WhatsApp (+91 9023342922) with clear photos or a short video.

If confirmed as a manufacturing defect, we’ll arrange a replacement or store credit, with a β‚Ή300 shipping deduction.

✨ Don’t forget to tag us or send a selfie β€” we’d love to see you in ArmΓΊr Jewellery